Maliha allows a return only if the product is damaged or defective and the return request to be raised within 2 days of receiving the product by contacting customer care. Customer should return such product(s), within 7 (Seven) working days of receiving it, subject to the condition that, such product(s) is/are returned in a saleable condition with the price and info tags intact, the original folds and packaging retained, in an undamaged/unused condition.
In order to initiate the process of returning the products purchased on the Website in accordance with the 7 (Seven) working days return policy, the Customer has to raise the return request by contacting the customer desk via email or phone within 2 days of receiving the product. Notwithstanding anything contained in this policy, no Customer requests for return of products purchased on the Website will be entertained, unless the Customer raises the Return request within 2 days of receiving the product.
If any tailoring services are availed, we cannot exchange, return or cancel the order.
Damages occurred due to improper product care and usage can be voidable as per Maliha’s return policy.
Replacement of the products tendered on the Website is subject to inspection and checking by Maliha’s assigned quality check team.
Maliha has outlined the following procedure for a hassle free return:
Customer must raise the request by contacting our customer care at +91 9618160612 sales@malihasilks.com explaining the issue along with an image of the product.
Notwithstanding any conditions set out here, while returning or exchanging the products, Customer must furnish a proof of purchase such as shipping invoice, gift receipt or member purchase history.
On receipt of the product from the Customer in the manner described above, Maliha in its sole discretion will decide whether to issue a credit note/voucher that can be redeemed against any other future purchase on the Website, or to offer an alternative product (of such price, which is equal to or less than the price at which the product intended to be returned was sold) of the Customer’s choice in exchange, or to reject such request for return. Further, the Customer shall bear and pay for the courier charges incurred by Maliha while implementing the 7 (Seven) day return policy. If the mistake is on our side, we shall return your courier charges through credit note/voucher. (courier not to pay or pay) – include the pick policies and charges
DEFECTIVE OR FAULTY PRODUCT
If Customer receives a product in packaging that appears to have been tampered with, damaged or is in an unsealed condition, Customer is advised not to accept such product. Customer is advised to immediately get in touch with Maliha at sales@malihasilks.com & sms or call at +919908005847
Upon Maliha being satisfied at its sole discretion that the product was not damaged by any actions on the part of the Customer and after inspecting the product for signs of use, Maliha shall either issue credit note or exchange/replace the product.
COLOR, HANDWORK, SPECIFICATIONS & DESCRIPTION
The details of the the products or product specifications (weight, color, handwork, size etc.) as mentioned on the Maliha site are only approximate values, any request for return based these attributes will not be entertained.
The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off. Remember, even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item please keeps these things in mind.
The Customer must be aware of The description of the product is left to the aspirations of the handloom weavers and to the creative freedom of content writers. As such a product will not be considered for return or replacement on the sole basis of violation of the Content Description - either Short or Long Description.
While placing an order the Customer is advised to keep in mind about minor variations in color that can occur due to various reasons. Maliha tries its best to reproduce the exact color of the product on your screen, as seen on the monitor of the Customer. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal.
CANCELLATION OF ORDER
Customer might not be able to cancel any order placed on the Website,once it has been processed or approved by Maliha. In the event, Customer intends to cancel any purchase order placed on the Website at any time before the order has been approved, he/she must immediately email Maliha with Order Number in the subject line (CANCEL)at sales@malihasilks.com to place a cancellation request. If the item has been approved, cancellation request will not be processed.
REFUNDS PROCEDURE
Maliha at its sole discretion reserves the right to decide the form of refund i.e. credit note or an oer of exchange that would be provided to the Customer. Further, Maliha would endeavour to accomplish the Customer’s refund processing within 7(Seven) working days from the receipt of product from the Customer in this regard. Customer can get in touch with Maliha at sales@malihasilks.com in order to enquire any further information in this regard.
DISPUTE RESOLUTION
For any disputes, concerns, or queries regarding returns, cancellations, refunds, or exchanges, customers can email us at sales@malihasilks.com.
ASSISTANCE
For any queries or concerns regarding this policy, customers can email or call us, and we will be happy to assist.
